Terms & Conditions

Offers and Promotions

All offers and promotions on this website are only valid on www.lorpennorthamerica.com and www.lorpennorthamerica.ca unless otherwise specified. For all Buy X Get X Free type promotions the first socks must be purchased at regular price (plus applicable taxes), and the free sock will be of equal or lesser value. The discount will be automatically totalled in your shopping cart. Shipping costs extra. For FREE SHIPPING offers the shipping fee will be added to the total discount amount. Not valid in conjunction with any other offers. 

 

Payment Methods

The following payment methods are accepted through Paypal and Chase secured payment gateways:

Visa, Mastercard, and Paypal

 

When you use a credit card to place an order, the billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you. 

 

Lorpen North America Inc. cannot work out credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution, then place the order again when the problem is resolved. 

 

Returning Merchandise 

 

You can return most new, unopened items within 30 days of delivery for a full refund. Unless otherwise noted, the refund will be for the full value of the returned items. Shipping and handling fees will not be refunded. 

 

To initiate a return, you must first obtain a Return number. To begin click Returns at the bottom of the page and follow the step-by-step directions. Then return the items, in their original product packaging, to the address listed below. Note that you can only create a Return after an order has been marked as shipped. 

 

Credit for the returned items is applied to the credit card that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by the fulfiller. 

 

If the return is a result of our error, Lorpen North America Inc. may compensate you for the return shipping. 

 

In some cases Lorpen North America Inc. may charge restocking fees for returned items.

 

Below are the addresses for returns in the USA and Canada.

 

USA

Lorpen North America Inc.

Lorpen Consumer Return # ________***

369 Lang Blvd.

Grand Island NY, 14072

 

Canada

Lorpen North America Inc.

Lorpen Consumer Return # ________***

1295 Morningside Ave. Unit #19

Scarborough ON, M1B 4Z4

 

***Return number must be marked on all boxes.

 

Refunds, Credits and Balances Due 

As soon as we receive your returned items, we will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle. 

 

Defective Items 

A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please contact Lorpen North America for a replacement. 

 

Damaged Items 

If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order. 

 

Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize our chances of making a claim, and you may not receive credit for the return. 

 

Limits of Responsibility 

We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product. 

 

International Shipping 

Lorpen North America Inc. currently ships to the US and Canada only.

 

Price and/or Description Changes 

All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies. When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in our store or any other store are not refundable. 

 

Indemnification 

You agree to indemnify, defend, and hold harmless Lorpen North America, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys' fees) that arise from your use of any of Lorpen North America's services. 

 

Errors on Our Site 

Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. Lorpen North America, Inc. reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed. 

 

If your payment has already been processed for the purchase when your order is cancelled, Lorpen North America, Inc. will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. 

 

If you are not fully satisfied with your purchase, you may return it in accordance with Lorpen North America Inc.'s Return Policy.

 

Copyright Notice

The LorpenNorthAmerica.com Website is Copyright Lorpen North America Inc. All Rights Reserved and no portion of the Website may be copied, reproduced, transmitted, derived, or otherwise used for any purpose without the prior written permission of LorpenNorthAmerica.com. 

 

Lorpen North America © 2017
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