Delivery Information

 

Delivery Method

Our current shipping method is Standard USPS or UPS. Standard delivery times can take anywhere between 2 to 8 business days (15 to 20 business days for some Canadian locations). Shipping is a flat rate of $6.99 in the US and $9.99 in Canada (before tax) to anywhere*  Orders over $50 US or $60 CDN (before tax) are eligible for Free Standard Shipping*

*Shipping to Canadian Territories, Hawaii, or Alaska may be subject to additional shipping and handling fees and may take an additional 5-7 business days for delivery. Please contact us at support@lorpen-na.com for a shipping quote.

 

Return Policy

You can return most new, unopened items within 30 days of delivery for a full refund. Unless otherwise noted, the refund will be for the full value of the returned items. Shipping and handling fees will not be refunded. 

 

To initiate a return, you must first obtain a Return number. To begin, click Returns at the bottom of the page and follow the step-by-step directions. Then return the items, in their original product packaging, to the address listed below. Note that you can only create a return after an order has been marked as shipped. 

 

Credit for the returned items is applied to the credit card that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is received. 

 

If the return is a result of our error, Lorpen North America Inc. may compensate you for the return shipping. 

 

In some cases Lorpen North America Inc. may charge restocking fees for returned items.

 

Below are the addresses for returns in the USA and Canada.

 

USA

Lorpen North America Inc.

Lorpen Consumer Return # ________***

369 Lang Blvd.

Grand Island NY, 14072

 

Canada

Lorpen North America Inc.

Lorpen Consumer Return # ________***

1295 Morningside Ave. Unit #19

Scarborough ON, M1B 4Z4

 

***Return number must be marked on all boxes. 

 

Payment

We currently accept the following forms of payment through Paypal and Monex secured hosted gateways.

·         Visa

·        Mastercard

·        Paypal

 

International Orders

Sorry, we currently only ship to the US and Canada.

 

Lorpen North America USA © 2017
Paypal
Chase Paymentech
Visa
MasterCard